Privacy Directive in force as of May 2018

These directives outline that San Lio Trade Srl Corso Italia 85, 95129 Catania, owner of this website and data controller, in compliance with the provisions of article 13 of Regulation (EU) 2016/679, manages information and data relating to the person, or personal data. These directives apply to the platforms: website, e-mail, text messages and social media accounts. By using the platforms, you accept the terms expressed in this directive.

What data we register

Browsing on Jollyticket is free and personal data is collected when you make a purchase, or when you complete the registration to access the features reserved for registered users. When a user visits our platforms, we may register certain information regarding the history, IP address, type of browser used, operating system, mobile device settings, location of the mobile device, hours of use and the URL of reference.

When you book a flight or hotel through our platforms, Jollyticket needs further information concerning your personal data. This information may include the name of the person booking, the name of the traveller (if different from the person booking), e-mail address, telephone number, billing address, year of birth and information about the service booked.

Once registered, said data will be saved and added to the user's profile. If choosing to use third-party services (for example, Facebook) to log in to the Jollyticket website, it is agreed that data will be registered in relation to that account.

For each registered account, Jollyticket creates a personal area with the user's favourites, the latest searches and other browsing data for easier user consultation.

The data provided may be used for customer service, and support personnel have access to data such as e-mail and phone number to provide support and assistance.

In case of participation in the free contest with Instant Win mode, users who decide to participate in it or in surveys and similar campaigns, accept that Jollyticket collects and stores the information provided in relation to the contests and promotions. The user who wins the reserved product by participating in the Instant Win contest, can redeem the prize only by performing certain social sharing actions. The shared image (selfie of the win) can be used on our platforms with the prior authorization of the user by explicit consent with a free signature.

The user providing personal data confirms that said data is true and updated. If users provide data on third parties, for example, buying a plane ticket or an overnight stay at a hotel for third parties, they must be authorized by the parties concerned.

How we obtain the data

Data provided directly: the personal data in our possession is provided directly by users during registration on the Jollyticket website, subscriptions to newsletter services and during the booking of their trip. Other data is provided directly when contacting customer service or participating in a contest.

Data provided indirectly: the browsing information of users at various times, is registered via monitoring tools such as cookies. Use of these technologies can include mapping of IP addresses, GPS signals, Wi-Fi and other information. This information is used to improve and customize the user experience and to guarantee offers and services that may be of interest to you.

Data provided by third parties: Jollyticket collects personal information from third parties, for example services of platforms such as Facebook used to register on our site. Other information is collected for security reasons.

How we use personal data

We use personal data with the utmost respect in different ways:
  • To improve the service offered and better understand the use of platforms by users.
  • For bookings, it is essential to use this information to process user bookings and to provide assistance.
  • Promotion and marketing activities.
    We send marketing e-mails as Jollyticket in the terms permitted by law. Subscription to the e-mail can be cancelled at any time. We show advertisements, advice, promos, through our platforms or through third-party platforms (such as social media). The viewing/receipt of these offers can derive from information obtained through cookies or tracking pixels.
  • To manage the promotional activity related to the Jollyticket contest with Instant Win mode.
  • To manage communications with users such as sending confirmation e-mails, alerts and notifications to which users have subscribed, communicate with users in case of support, sending e-mails with administrative information, sending information on the services of Jollyticket or of our partners.
  • For legal purposes in case it is necessary to resolve legal disputes or investigations of the competent authorities.
To process users' personal data, we follow these legal bases:
  • Execution of a contract: the use of personal data is necessary to provide the products requested. By booking on Jollyticket, it is necessary to collect personal information to complete the booking.
  • Legitimate interest: we may use certain user information for our legitimate interests such as advertisements, recommendations and legal purposes.
  • Consent: in some cases, we can rely on the consent expressed by users on the use of their data for marketing purposes. Users can withdraw consent at any time by contacting us. It is not possible to unsubscribe from service e-mails or administrative emails.

Parties with which we share personal data

Affiliates and change of control: We may share personal information with affiliated companies or if Jollyticket (or part of the business) is sold, owners would have access to this information.

Service providers: providers that perform services on behalf of Jollyticket may have access. Jollyticket agrees with these providers to protect and not disclose this information.

Paid service providers: Agencies, hotels, airlines, travel insurances, process personal information as data processors and in accordance with their privacy policies.

Business partners

Information publicly shared: if users provide a review of the trip and our service, or in case of winning in the contest with Instant Win mode, publicly sharing a selfie, they authorize us to publish such content on our platform with the name provided.

Authority: Jollyticket may provide personal data, if required by law, to law enforcement or other authorities.

Jollyticket may also share aggregate anonymous information with others.

How we register and protect data

Our servers are located in Italy. Moreover, we use Aruba servers and our service providers may also reside in other countries. By providing us with your personal information, you agree that your data may be transferred and registered in countries with different or less restrictive policies on privacy regulation.

Jollyticket has security programs to keep personal data safe, and uses Secure Socket Layer (SSL) technology to protect data provided via the Internet.

Retention period

Users' personal information is retained for as long as the account remains active.

Cookies and monitoring tools

Jollyticket uses cookies and tracking pixels.


Jollyticket has no interest and intention to register personal data relating to minors. Relatives or legal guardians who provided personal data of minors may contact us at any time for the removal of such data.

Amendments to the privacy directive

Jollyticket may amend this directive at any time without prior notification. Users will be informed about amendments related to the use of their data before applying them. This information may be provided by e-mail or notification on the website. By using our platforms after notification, users confirm that they accept said amendments.

Users' Rights

At any time, users are entitled to obtain information on personal data stored by us, request the correction of such data, cancellation and change consent at any time.

Jollyticket may request proof of the user's identity before acting on any request.

How to contact us

Users can contact Jollyticket as follows:
  • e-mail
  • mail addressed to: San Lio Trade S.r.l, Corso Italia n85 Catania (CT) 95129

Cookies and monitoring tools

Jollyticket uses various monitoring tools to register information relating to the use of the website. We or our advertising partners may use cookies and tracking pixels for marketing purposes and to ensure the correct functionality of the website. These cookies can be disabled by the user.

To learn more, we suggest going to the page:

We use these monitoring tools for the following purposes:

  • Track new visitors
  • Recognize users who return to our website
  • Store username and password used to register on Jollyticket
  • Cross device monitoring to optimize advertising activities
  • Show advertising
  • Monitor bookings
  • Improve our website

Checking monitoring tools and opting for the online behavioural advertising limitation clause

Through the browser, it is possible to control cookies in different ways that vary from browser to browser.

The exclusion of third-party cookies does not mean that you will not be subject to online advertising or marketing. It means that you will no longer receive personalized ads based on web preferences and online browsing.

Jollyticket may use Google Analytics to register demographic information about user information (age, gender, interests). The choices depend on the browser and specific devices.